Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website and services provided by Townova, operated by Velmonde Holdings ("Townova", "we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Townova provides business growth services, including but not limited to marketing, advertising, website design and development, AI voice and chat agents, CRM and automation setup, reputation management, presentation and proposal design, and access to the townzy local discovery platform. The specific scope, deliverables, timelines, and fees for any engagement are set out in a separate proposal, statement of work, or service agreement agreed with you.

• Quotes and proposals are valid for the period stated in them (or 30 days if not stated).
• Promotional offers (including limited-time and Black Friday offers) are subject to eligibility, availability, and any additional terms stated at the time of the offer, and may be withdrawn at any time.
• Fees are invoiced as agreed in your service agreement. Recurring management or subscription fees are billed in advance on the agreed cycle.
• Late payments may incur interest and/or suspension of services until the account is brought current.

You agree to:

• Provide accurate, complete, and timely information, assets, and approvals needed to deliver the services.
• Ensure you have the rights to any content, logos, images, or materials you supply to us.
• Comply with all applicable laws and regulations in connection with your business and your use of our services.
• Maintain the confidentiality of any login credentials or access we provide to you.

Upon full payment, you own the final deliverables we create specifically for you (such as your website copy, designs, and proposals), excluding our pre-existing tools, templates, frameworks, know-how, and any third-party components, which remain the property of Townova or their respective owners and are licensed to you as needed to use the deliverables. The Townova and townzy names, logos, and brand assets remain our exclusive property.

Our services may integrate with or rely on third-party platforms (for example, hosting providers, CRM platforms such as HubSpot, scheduling tools, advertising networks, and AI providers). We are not responsible for the availability, performance, or terms of those third-party services, and your use of them may be subject to their own terms.

Where we build and manage a website or system for you under a monthly management or subscription plan, the website and related systems remain managed by Townova while the plan is active. If you cancel, your access to managed services ends as described in your service agreement; any transfer or buy-out terms will be set out in that agreement.

While we work hard to deliver measurable growth, we do not guarantee specific outcomes such as particular search rankings, lead volumes, revenue figures, or return on ad spend. Results depend on many factors outside our control, including your market, competition, budget, and responsiveness.

To the maximum extent permitted by law, Townova and Velmonde Holdings will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of our website or services. Our total liability for any claim is limited to the fees you paid us in the three (3) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Townova and Velmonde Holdings from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or your infringement of any third-party rights.

Either party may terminate a service engagement as described in the applicable service agreement. We may suspend or terminate access to our website or services immediately for breach of these Terms or unlawful conduct. Provisions that by their nature should survive termination (including payment obligations, intellectual property, and limitation of liability) will survive.

These Terms are governed by the laws of the jurisdiction in which Velmonde Holdings is established, without regard to conflict-of-law principles. Any disputes will be resolved in the courts of that jurisdiction, unless otherwise agreed in writing.

We may update these Terms from time to time. We will post the updated version on this page with a new "Last updated" date. Continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms? Email hello@townovahq.com or write to Velmonde Holdings, Legal Office.