Privacy Policy

Last updated: October 1, 2026

1. Who we are

Townova is a marketing, AI, and automation service operated by Velmonde Holdings. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

2. Information we collect

We collect information you give us directly, such as:

Name, email, phone number, and business details from contact, free-website, and free-audit forms.
Messages you send to our chatbot or via email.
Booking details when you schedule a call via Cal.com.

We also collect technical information automatically:

IP address, browser type, device, referring URL, and pages viewed.
Anonymous analytics from cookies and similar technologies.

3. How we use it

To respond to inquiries, deliver our services, and improve them.
To send relevant updates, content, and offers, only if you opted in.
To run our chatbot, which uses third-party AI providers to generate replies.
To meet legal, accounting, and security obligations.

4. Sharing

We share data with vetted service providers (e.g. HubSpot for CRM, Cal.com for booking, AI providers for chatbot responses, and hosting partners). We do not sell your personal information.

5. Cookies

We use cookies to remember preferences, measure traffic, and improve user experience. You can disable cookies in your browser; some features may not work as expected.

6. Your rights

Depending on where you live (GDPR, CCPA, PIPEDA, etc.), you may have the right to access, correct, delete, or export your personal information, and to opt out of marketing communications. To exercise these rights, email privacy@townovahq.com.

7. Data retention & security

We keep data only as long as necessary for the purposes above, or as required by law. We use reasonable technical and organizational measures to protect your information, but no method is 100% secure.

8. Children

Our services are for businesses and adults. We do not knowingly collect personal information from anyone under 16.

9. Changes

We may update this policy from time to time. We'll post the updated version here with a new “Last updated” date.

10. Contact

Questions or requests? Email privacy@townovahq.com or write to Velmonde Holdings, Privacy Office.